Refund policy

Return & Refund Policy

Last Updated: September 8, 2026

At NayaBazaar, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, defective, or significantly different product, we are happy to offer a return, exchange, or refund in accordance with the policy below.

1. Return & Exchange Period

Customers may request a return or exchange within 7 days of receiving their order.

To request a return or exchange, please contact us within 7 days of delivery at:

Email: rohaanshamsuddin@gmail.com
Phone / WhatsApp: 03702564202

Requests submitted after 7 days may not be accepted.

2. Eligible Reasons for Return

A return or exchange may be requested in the following situations:

  • You received the wrong item.

  • The product arrived damaged or defective.

  • You received a different color or design from the one you ordered.

  • There is a size-related issue, where applicable.

Sale and discounted items are also eligible for return or exchange, provided they meet all other conditions of this policy.

3. Condition of Returned Products

For a return or exchange to be accepted, the product must be:

  • Unused and unworn.

  • Unwashed.

  • Unaltered or unstitched.

  • Free from stains, damage, perfume, makeup, or other signs of use.

  • Returned with its original packaging, tags, and accessories, where applicable.

For unstitched fabric, the fabric must not have been cut, altered, washed, stitched, or otherwise used.

Products that have been cut, altered, washed, stitched, worn, or used may not be eligible for return or exchange.

4. Proof of Return Request

To help us process your request quickly, customers may be asked to provide:

  • Order number.

  • Clear photographs or videos showing the issue with the product.

  • Photographs of the packaging and product, where relevant.

  • A brief description of the problem.

NayaBazaar reserves the right to review the returned product before approving a refund or exchange.

5. Return Shipping Charges

Return shipping costs are the customer's responsibility, except where NayaBazaar has specifically agreed otherwise.

We recommend using a trackable courier service when returning an item, as NayaBazaar cannot be responsible for items lost or damaged during return shipping.

6. Exchanges

Customers may request an exchange for an eligible product within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, the customer may choose an alternative eligible product or request a refund, subject to the terms of this policy.

7. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through one of the following methods:

  • Bank transfer

  • Easypaisa

  • JazzCash

The customer may be required to provide accurate payment details to receive the refund.

Please allow reasonable processing time for the refund to appear in your account after it has been issued.

8. Cash on Delivery Orders

Orders placed through Cash on Delivery (COD) are also eligible for returns and exchanges, provided they meet the requirements of this policy.

Since COD orders do not involve an original online payment, approved refunds for COD orders will be processed through bank transfer, Easypaisa, or JazzCash.

9. Non-Returnable Conditions

A product may not be accepted for return or exchange if it has been:

  • Cut.

  • Stitched or altered.

  • Washed.

  • Worn or used.

  • Damaged after delivery due to customer handling.

  • Returned without the required original packaging or tags, where applicable.

  • Submitted after the 7-day return period.

10. How to Request a Return or Exchange

To start a return or exchange, please contact NayaBazaar within 7 days of receiving your order.

Please provide your order number, the reason for the return/exchange, and clear photographs or videos of the product if requested.

Our team will review your request and provide further instructions regarding the return process.

Contact NayaBazaar:

Email: rohhaanshamsuddin@gmail.com
Phone / WhatsApp: 03702564202

11. Important Note

NayaBazaar reserves the right to refuse a return or exchange if the product does not meet the conditions outlined in this policy or if the return request is found to be inconsistent with the stated reason for return.

This Return & Refund Policy is intended to provide a clear and fair process for our customers while protecting the quality and integrity of our products.