Shipping Policy

At NayaBazaar, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Coverage

We currently offer delivery within Pakistan.

For customers in Karachi, we offer local delivery using our own delivery service. Standard delivery is also available for orders across Pakistan.

2. Order Processing Time

Orders are generally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Local Delivery — Karachi

Delivery time may vary depending on the customer's location, traffic, weather, and order volume.

Standard Delivery — Pakistan

Estimated delivery time is 3–5 business days.

Delivery times are estimates and may vary due to public holidays, weather conditions, high order volumes, or circumstances beyond our control.

4. Shipping Charges

Standard Delivery

• Orders below Rs. 5,000: Rs. 250
• Orders of Rs. 5,000 or more: Free Standard Delivery

Local Delivery — Karachi

Local delivery charges are calculated based on the delivery distance and are displayed during checkout.

5. Cash on Delivery

Cash on Delivery (COD) is available where offered at checkout.

Customers are required to provide a valid phone number and complete delivery address and should remain available to receive their order.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

• Full name
• Complete delivery address
• City
• Postal code, where applicable
• Valid phone number

NayaBazaar is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if an order needs to be delivered again because of incorrect information or an unsuccessful delivery attempt.

7. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer refuses to receive the order, we may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply for re-delivery.

8. Delayed or Lost Shipments

Although we make every reasonable effort to deliver orders on time, delays may occasionally occur because of circumstances beyond our control.

If your order is significantly delayed, please contact us so we can assist you.

If an order is confirmed as lost during delivery, NayaBazaar will review the situation and determine the appropriate resolution.

9. Damaged Packages

If your package appears damaged when you receive it, please contact us as soon as possible.

We may request photographs or other information to assess the issue and determine whether the order qualifies for a replacement, exchange, or refund under our Return & Refund Policy.

10. Order Tracking

Where tracking information is available, it may be provided to the customer after dispatch.

For local deliveries made directly by NayaBazaar, tracking may not be available.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Nayabazaar
Email: your store email
Phone / WhatsApp: your store phone number
Website: nayabazaar.shop

We are happy to assist you with your order and delivery-related questions