Shipping Policy

At NayabAazar.shop, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Coverage

We currently offer delivery services within Pakistan.

Orders can be delivered to most cities and areas across Pakistan, subject to courier service availability.

2. Order Processing Time

Orders are generally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive shipping or tracking information where available.

3. Delivery Time

Estimated delivery time is generally:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: Delivery may take longer depending on courier availability.

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, high order volumes, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on the customer's location, order size, weight, or promotional offers.

From time to time, we may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered as a payment option.

For COD orders, customers are required to provide a valid phone number and complete delivery address.

Customers are requested to remain available at the provided delivery address and receive the order from the courier.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• City

• Postal code, where applicable

• Valid phone number

NayabAazar.shop will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if an order needs to be re-shipped because of incorrect information or an unsuccessful delivery attempt.

7. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, the address is incorrect, or the customer refuses to receive the package, the courier may make another delivery attempt or return the package to us.

If a returned order needs to be shipped again, additional shipping charges may apply.

8. Delayed or Lost Shipments

Although we work with courier services to deliver orders safely and on time, shipping delays can sometimes occur.

If your order is significantly delayed, please contact us so we can assist you in checking the shipment status.

In cases where a shipment is confirmed as lost by the courier, we will work with the courier to resolve the issue and determine the appropriate solution.

9. Damaged Packages

If your package appears damaged at the time of delivery, please contact us as soon as possible.

We may request photographs or other information to investigate the issue with the courier and determine whether the order qualifies for a replacement or other resolution.

10. Order Tracking

Where tracking is available, tracking details may be provided to the customer after the order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

11. Contact Us

If you have any questions regarding shipping or the delivery of your order, please contact us:

NayabAazar.shop
Email: rohaanshamsuddin@gmail.com
Phone: 03702564202
Website: NayabAazar.shop

We are happy to assist you with your order and delivery-related questions.